Job Overview
As a Client Services Specialist, you will provide front‑line support to Autodesk customers and partners, ensuring timely resolution of product access, licensing, account, and order‑related issues. Your role focuses on delivering an exceptional customer experience through effective problem solving, clear communication, and teamwork in a fast‑paced environment.
Key Responsibilities
- Provide multi‑channel support (phone, chat, email) to customers and partners.
- Triage and troubleshoot product access, licensing, account, and order‑related issues, ensuring timely resolution.
- Verify and enable access to purchased software using internal systems and remote tools.
- Deliver a high‑quality, solution‑focused customer experience.
- Educate customers and partners through training sessions, onboarding, webinars, and self‑service guidance.
- Serve as a subject‑matter expert on Autodesk policies, processes, and tools.
- Support par...