As the Client Solutions Manager, you will serve as a strategic leader overseeing the comprehensive end-to-end client lifecycle. You will direct high-performing teams across Onboarding, Credit Operations, Retention, and Client Solutions to uphold a best-in-class service standard.

Your core mission is to instill a culture of First Call Resolution (FCR), expertly balancing peak operational efficiency with ambitious revenue growth and retention targets. This role demands a data-centric leader who is as comfortable navigating technical workflows as they are managing high-stakes client relationships.

You will be working full-time in office, in Downtown Toronto off of King and Union Station.

Monday-Friday: 9:00-5:30pm, some flexibility may be required.

Primary Responsibilities

• Performance Coaching & Mentorship: Dedicate the majority of your time to hands-on coaching, driving improvements in the client journey and overall KPI attainment.