This is a remote position.

SUMMARY

The Customer Success Representative (CSR) provides responsive, high-quality support for Select-level customers. This role serves as the primary point of contact for customer service escalation requests and account inquiries, working to resolve issues efficiently and ensure customer satisfaction. The CSR role is integral to maintaining positive relationships with Select-level accounts by promptly addressing their needs, escalating issues when necessary, and upholding service level agreements (SLAs) to enhance the customer experience. As a reactive account management team member, the CSR collaborates closely with technical support teams and company stakeholders to deliver a seamless and responsive client experience.

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