Drive exceptional client delivery as the Client Success Director at Chrono Innovation. Engage with partners and enhance portfolio management within a flexible work framework.
As the Director of Client Delivery & Success, you’ll enhance long-term client partnerships while ensuring project governance and profitability. Working with Engineering, Operations, and Sales, you will align client expectations with deliverable realities, driving predictable outcomes and managing potential risks effectively.
Key Responsibilities:
• Cultivate executive-level relationships with strategic clients
• Lead quarterly business reviews and ensure delivery clarity
• Maintain profitability and manage scope alignment
• Identify delivery risks and lead resolution strategies
• Foster alignment with cross-functional teams for execution success
Requirements:
• 8+ years in client-facing leadership roles
• Expertise in managing multiple concurrent programs
• Strong background in con...