Job Description
Insight Global is seeking a Client Success Manager for one of our clients in Denver, CO. This person will support the deployment and expansion of AI-powered solutions across contact center organizations. This individual will serve as the primary liaison between customer operations leaders, call center leadership, and product teams to drive successful adoption and measurable business outcomes. This person will work closely with customer operations stakeholders to understand call center workflows, training processes, organizational structures, and operational challenges. They will guide customers through AI implementation efforts, beginning with pilot groups and creating scalable rollout strategies to expand successful solutions across additional teams and call centers. The Client Success Manager will regularly communicate with VP-level and executive leadership, presenting adoption metrics, KPI improvements, business outcomes, and recommendations for future growth. ...