Customer is at the center of Simplex’s universe. Building and maintaining the relationship with customer is of strategic value for Simplex. Customer Success Manager (CSM) maintains the heartbeat of the relationship between the customer and Simplex. CSM domain covers new projects, ongoing enhancements, and operational support.

CSM is a personable and upbeat professional who rallies the teams to get the job done with ultimate goal to keep the customer happy.

MAIN DUTIES/RESPONSIBILITIES

You are a strategic leader who provides direction to the business as well to the team members, fostering the culture of innovation, continuous improvement and digital transformation.

• Responsible for working with all new & current customers through their implementation project and ensuring early and ongoing success throughout the lifecycle of the relationship.
• Coordinating internal resources, educating users, enforcing good processes, and ensuring acc...