As a Client Success Manager, you are the bridge between our clients’ biggest goals and our team’s daily execution. You’re a strategic partner, voice of the client within our walls and the face of excellence in the boardroom.

If you thrive on turning complex data into clear stories and building high-performing teams that hit their KPIs every single time, we want to talk to you.

Duties and Responsibilities

• Relationship Management : Build and nurture V to C-level and key stakeholder relationships, serving as the high-level advocate for all client needs.
• Operational Excellence & Retention : Oversee daily workflows to ensure every policy is followed and every procedure is optimized. Drive agent engagement and manage attrition to maintain a stable, high-performing team.
• Financial Performance & 100% Billing : Own the bottom line by ensuring 100% billing accuracy, reconciling headcounts, tracking billable hours, and...