Position Overview

We are seeking a highly motivated and experienced Client Success Manager to lead and nurture our client partnerships. In this pivotal role, you will act as the bridge between our clients and our operations team, ensuring we not only meet but exceed service expectations. You will be responsible for the operational excellence of multiple accounts across diverse industries, driving performance, and building lasting relationships. This is a hands‑on leadership role for a strategic thinker who thrives in a fast‑paced, dynamic environment.

Key Responsibilities

• Operational Leadership: Manage day-to-day operations across multiple client programs, ensuring strict adherence to Service Level Agreements (SLAs) and the delivery of exceptional service.
• Client Partnership: Build and maintain strong, long‑term client relationships through regular strategic communication, proactive problem‑solving, and alignment with their busi...