TITLE

CLIENT SUCCESS MANAGER

REPORTS TO

HEAD OF CLIENT SUCCESS

JOB SUMMARY

The Client Success Manager (CSM) will be responsible for building strong client relationships within the Gauteng region, ensuring service delivery meets client needs, and driving account growth through proactive engagement. As the CSM, you will be required to monitor client satisfaction, manage contract renewals, facilitate onboarding, and ensure service-level agreements (SLAs) are updated and executed by aligning internal teams and focusing on retention. You will play a key role in sustaining revenue growth, client loyalty, and long-term partnerships

RESPONSIBILITIES

Onboarding of client

• Successfully coordinate client handover alongside sales to CSM
• Communicate and clarify client’s needs in partnership with sales during handover process to internal departments (Operations, Accounts, Data)
• Execution of SLA alongside sale...