About the Role:We are looking for a strategic, high-energy Customer Success Manager (CSM) with a proven track record in B2B relationship management. You will be the primary advocate for our clients, ensuring they derive maximum value from our solutions while driving long-term retention and revenue growth.The ideal candidate bridges the gap between relationship building and commercial strategy, possessing a consultative mind-set to identify upsell and cross-sell opportunities that align with our clients' evolving business goals.Key Responsibilities:1. Strategic Relationship ManagementServe as the primary point of contact, nurturing long-term partnerships through trust and reliability.Anticipate client needs and proactively address concerns before they escalate.Lead regular business reviews to gauge satisfaction and implement retention strategies.2. Project Execution & DeliveryOwn the project lifecycle, ensuring all services are delivered on time, within budget, and at the highest qualit...