**Location:** Woodland Hills, CA
**Schedule:** Monday - Friday, 8:00 am - 5:00 pm


**Position Summary:** The Client Support Analyst serves as the primary point of contact for clients, providing assistance via phone and email to ensure timely and accurate resolution of inquiries.

**Essential Job Functions:**


+ Investigate and research issues to ensure proper corrective action is taken.
+ Quickly address client and sales partner inquiries and drive them to resolution.
+ Set up new client accounts via the company portal.
+ Direct, coach, and prepare new clients to use portal features effectively.
+ Complete front-end processing for settled cases.
+ Perform transcript and video status checks.
+ Handle client inquiries regarding price quotes for completed jobs.
+ Collaborate with other departments to resolve issues or fulfill requests swiftly.
+ Work efficiently while suggesting improvements to workflow processes.
+ Demonst...