Deliver client support and resolve complex account management issues across multiple channels (email, phone, and face-to-face).
Strong understanding of our business operations, with the ability to effectively address client issues and concerns.
Serve as the point of contact for customer issues, handling escalations with prompt, accurate, and comprehensive responses.
Conduct deep-dive investigations into root causes of customer's issues; collaborate with internal stakeholders to implement long-term structural fixes.
Partner with Business Units and IT on the implementation of new initiatives, manage client notifications, and ensure seamless communication of platform updates.
Participate in User Acceptance Testing (UAT) for new features, providing actionable feedback for platform improvement.
Keep abreast with MAS (Monetary Authority of Singapore) requirements and guidelines that pertain to ...
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