Drive customer success as the Client Support Leadership at Evertz in Burlington, Ontario. Oversee client accounts, manage service levels, and enhance team performance for optimal results.
In this position at Evertz, you'll oversee large and small customer accounts while ensuring that service agreements are upheld. A strong emphasis will be placed on effective communication and leadership as you lead teams in tackling client challenges and rolling out projects. Your role will require a strategic approach to prioritize tasks and manage resources accordingly.
Key Responsibilities:
• Manage customer accounts and service commitments effectively
• Organize and maintain performance reports and documentation
• Lead update meetings with clientele for ongoing feedback
• Ensure adherence to Evertz processes and standards
• Direct project deployment planning and execution
Requirements:
• Experience managing projects with tight deadlines
• Strong communication and anal...