My client is a leading digital bank in the region. They are looking for an exceptional Client Support Manager to support their growing team.
Key Responsibilities - Provide onboarding assistance to newly acquired corporate clients, ensuring a smooth transition into the bank's digital ecosystem.
- Offer personalized, step-by-step guidance on the setup and usage of digital platforms such as Corporate Internet Banking, Mobile Banking, Payment Gateways, and related applications.
- Conduct orientation sessions, and system walkthroughs to familiarize clients with platform features, security protocols, and transaction workflows.
- Provide hands-on technical assistance to clients encountering system or application issues, coordinating with IT and Operations teams to ensure timely resolution.
- Support clients with routine service requests such as account modifications, channel activations, user credential resets, contact detail updates, and transa...