We are seeking a professional and customer-focused Client Support Services Specialist to provide high-quality support to clients and ensure a positive end-to-end service experience. The role involves handling client inquiries, resolving issues, supporting account needs, and coordinating with internal teams to ensure timely and effective service delivery.

The ideal candidate is organized, detail-oriented, and skilled in communication, with the ability to manage multiple client interactions in a fast-paced environment while maintaining professionalism and accuracy.

Key Responsibilities

Serve as the primary point of contact for client inquiries via phone, email, chat, and other communication channels. Provide accurate information regarding accounts, services, billing, and general support requests. Investigate and resolve client issues in a timely and professional manner.

Maintain detailed records of client interactions, service requests, and resolutions us...