Description

Client Support Specialist Arabic Speaking (Cape Town)

Responsibilities

• Manage a portfolio of Enterprise Premium Support clients.
• Handle day‑to‑day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly.
• Oversee the completion of the customer's scope of work.
• Create blueprints for Searches and Dashboards to address complex, specific client requirements.
• Monitor Enterprise support consumption and provide insights on themes and challenges.
• Collaborate with the Customer Success Executive to enhance enterprise support offerings.
• Support the Customer Success Executive with operational tasks for software and/or service deliveries.
• Identify workflow inefficiencies or out‑of‑scope requests and align stakeholders on the scope of Enterprise support.

Qualifications

• Bachelor’s degree or higher in an...