Client Support Specialist
What will you do?
As a Client Support Specialist, you are the first point of contact for our corporate clients. You support customers by phone and email with a wide range of questions regarding commercial non-life insurance. With your customer-focused approach, you ensure an excellent client experience and provide professional, efficient support.
You answer client inquiries, think along with customers to find solutions, and ensure they are connected with the right specialists when expert advice is required. In addition, you handle various administrative tasks and act as the link between clients and internal stakeholders, such as our advisory teams and underwriting company.
Your responsibilities include:

+ Answering client questions by phone and email;

+ Providing copies of insurance policies and invoices;

+ Requesting and distributing Green Cards and insurance policy overviews;

+ Processing change...