Procom seeks an IT Client Support Technician in Markham, Ontario, for a 5-month hybrid contract. Engage in troubleshooting and enhance user productivity across systems.
The role of IT Client Support Technician requires providing timely assistance to both internal users and external clients. Successful candidates should hold a degree in IT and have 1-3 years of relevant support experience. Responsibilities include logging service requests, installing software, and managing user accounts while delivering effective training and guidance for enhanced technical usability.
Key Responsibilities:
• Troubleshoot hardware, software, and network issues
• Use ITSM tools to log and resolve service requests
• Install operating systems and manage updates
• Train users on best IT practices via various channels
• Keep accurate records for compliance and improvements
Requirements:
• Relevant diploma or degree in Computer Science
• 1–3 years in helpdesk or IT support
• St...