A big manufacturing company is seeking to recruit Clients Service Officer

JOB PURPOSE

• To provide assistance to the Showroom Officer and BDM/Sales and Marketing Manager to achieve the following:

• Provision of support and solutions to customers regarding product or service issues/concerns.

KEY RESPONSIBILITIES

The Client Service Representative’s responsibilities include, but are not limited to:

• Meet monthly contact center performance goals for customer satisfaction, quality, productivity and other key metrics.

• Ensure that customers questions and problems are resolved properly and quickly.

• Address challenging customers and problems that require escalation outside of the department.

• Provide every customer with the highest level of customer service with a reassuring, professional attitude and a willingness to resolve the situation.

• Provide support and solutions to customers re...