Description
:
Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.
Principle Responsibilities
Greets, welcomes, and performs the registration process with patients in person or by phoneAppropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation.Assists patients with telephone encounters.Identifies key words to initiate appropriate responses and de-escalation techniques as needed.Directs patients to appointment or procedure.Collects co-pays and/or remaining balancesObtains signatures from patients as needed.Resp...