**PURPOSE AND SCOPE:**

Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements.

Provides superior service and product support to Canadian customers as assigned. Main function as a hemodialysis (HD) resource, with possible peritoneal dialysis (PD) and pharmaceutical resource assistance, as required.

**DUTIES / ACTIVITIES** :

**CUSTOMER SERVICE:**

+ Responsible for driving the FME Canada culture through values and customer service standards.
+ Accountable for outstanding customer service to all external and internal customers.
+ Develops and maintains effective relationships through effective and timely communication.
+ Collaborates with CAS team to respond and action customer service issues with all customers in a timely manner.

**PRINCIPAL RESPONSIBILITIES AND DUTIES**
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