JOB SUMMARY

This role supports the Quality Assurance (QA) and Customer Service (CSR) teams by reviewing incoming referrals, pulling applicable clinical guidelines and payer policies, and ensuring all required documentation is complete and accurate. In a fast-paced, high-volume environment, this individual plays a key role in maintaining workflow efficiency, supporting timely intake processing, and identifying and communicating any missing information needed for review.

MAJOR DUTIES & RESPONSIBILITIES