Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience project managing and delivering technical solutions.
• 5 years of experience managing and delivering data-driven or AI-powered solutions, including at least 5 years in a customer-facing technical role.
• Experience in at least one of the following domains: Generative AI and Process Automation (designing agentic workflows with tools like LangChain) or implementing AI solutions within Contact Center environments.
• Ability to communicate in English fluently to collaborate with international clients and teams.

Preferred qualifications

• Experience optimizing Large Language Models (LLMs) using techniques like retrieval-augmented generation (RAG), fine-tuning, and building prototypes.
• Experience mapping business processes to agent-based automation solutions.
• Experience designing data analytics pipelin...