Drive client satisfaction in cloud service deployment as the Cloud Client Experience Lead at our St. John's location. This pivotal role champions end-to-end delivery and operational leadership.
In your capacity as Cloud Experience Manager, you will coordinate all aspects of cloud service delivery, ensuring that every client launch is smooth and meets expectations. Working with a diverse team across sales, engineering, and operational divisions, you will advocate for client needs and improve service quality. Your leadership will be critical in managing escalations and ensuring an exceptional customer journey.
Key Responsibilities:
• Lead the end-to-end cloud delivery process
• Partner with sales to ensure aligned delivery timelines
• Coordinate teams to enhance overall customer experience
• Manage vital customer communications during go-lives
• Verify production readiness and compliance with standards
Requirements:
• Proven experience in cloud service delivery...