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Cloud Computing Specialist (ServiceNow – CSM)

Company

InterSources

Location

New York, New York

Posted

June 04, 2026

Position Overview

Job Description

:
  • Design, configure, deploy, and support ServiceNow Customer Service Management (CSM) solutions.
  • Translate business requirements into scalable applications with robust reporting and governance.


    • RESPONSIBILITIES:
  • Lead end‐to‐end CSM implementations from discovery through deployment and hyper‐care.
  • Configure core CSM: case management, SLAs/entitlements, knowledge, portals/communities, omnichannel intake.
  • Build reports and Performance Analytics dashboards with KPIs, indicators, and scheduled reporting.
  • Automate workflows using Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs.
  • Integrate systems via REST/SOAP; implement secure auth (OAuth2, API keys) and SSO (SAML/OIDC).
  • Manage data imports/transforms, data quality rules, and align models with legacy Siebel CRM System.
  • Enforce platform security and governance: ACLs, roles, RBAC, upda...

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