Role Overview

As a Cloud Managed Services Engineer (L2) at NTT DATA, you'll play a critical role in ensuring our clients' cloud infrastructure runs smoothly. You'll proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests.

Your daily activities will include monitoring work queues, resolving incidents in a timely manner, and updating tickets with the tasks performed. You'll identify and analyze issues before they impact our clients, provide second‑level support, and work closely with other teams and clients to extend necessary support.

Why It Might Be a Fit

To thrive in this role, you need to have experience in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration. You'll also need to have strong planning skills, ability to communicate and work effectively across different cultures and social groups, and a positive outlook.