As a Subject-Matter Expert (SME) in Google Cloud DevOps and Observability products, you will provide advanced technical support and product expertise for Cloud Logging, Cloud Error Reporting, Cloud Monitoring, Cloud Profiler, and Cloud Trace. Your focus will be on enabling high-quality incident response, root-cause diagnosis, and reliability engineering for cloud-native workloads. You will collaborate closely with Google engineers, product teams, and high-tier customers to drive continuous improvement, best practices, and operational excellence in observability and reliability.

Key Responsibilities

• Respond, diagnose, resolve, and track customer support queries via phone, email, and chat, specifically for observability and monitoring products.
• Maintain response and resolution speed as defined by SLOs for incidents related to logging, error reporting, monitoring, tracing, and profiling.
• Achieve high customer satisfaction scores and adhere...