The **Cloud Engineer** **I** **I** is primarily responsible for the support of internal and customer physical and virtual computing systems with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills.

**RESPONSIBILITIES,** other duties may be assigned.

+ Develop and maintain a thorough knowledge of the assigned task(s),functional area(s) or project(s)
+ Manage your assigned tickets to ensure SLA compliance and customer satisfaction
+ Provide operational support in response to monitoring alerts and resolve incidents
+ Respond quickly and effectively to production issues and take responsibility for seeing those issues th...