Mandatory Skills/Knowledge :

• Provisioning and configuration of resources, Monitoring and Alerting, Basic Level Trouble Shooting, Reporting on Cloud Metrics including capacity.
• Documentation and knowledge management
• Prior experience in maintaining Infrastructure services in Openstack, NetApp Storage and Software Defined Network
• Should have Strong knowledge of Linux/Unix and Network
• Work with customers to understand their issues in Infrastructure services
• Ensure solutions are secure, compliant, and meet regulatory requirements.
• Create implementation guidelines and reusable design templates wherever possible.
• Provide second-level support and provide solution of issues reported by customer as well as monitoring
• Maintain security standards in cloud per Security guideline and benchmarks
• Guide first-level support team to resolve issues and create SOP's for recurring issues.