Description

1. Perform daily operational maintenance, troubleshooting, and issue escalation for cloud server environments.

2. Troubleshoot operating systems for cloud servers and bare metal environments.

3. Maintain operational records and data within internal systems, including asset management, ticketing systems, and operational tracking platforms.

4. Work with cloud vendors, Cloud service team, or internal teams to troubleshoot server failures and infrastructure issues.

5. Participate in on-call rotations and support operational incidents raised by business teams.

6. Monitor infrastructure health status, operational alerts, and asset availability.

7. Provide feedback for operational tools, platforms, and automation workflows.

8. Submit and track operational requests such as RMAs, vendor escalations, or infrastructure issue tickets when required.

9. Perform basic server and cloud network troubleshooting.

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