The Role

Cloud Support Engineers are responsible for providing customer-facing technical support for a set of Strategy Products.

This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service.

To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.

Your Focus

• Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies
• Develop strong relationships with Strategy customers and partners through daily, high-quality interactions via email and screen share sessions
• Find creative and sophisticated solutions to complex or higher-priority problems reported while using Strategy’s product suite through analytical talent and strong trouble...