Experience

8+ years in Cloud Operations (SRE); good to have 2+ years hands‑on with Citrix.

Networking operations.

• Good scripting in PowerShell or Bash for log parsing, alert triage, and simple automation.
• Strong runbook discipline - ability to execute SOPs accurately without deviation.
• Good Understanding of latency, and quality metrics.
• Good understanding of ITSM tools Knowledge and PagerDuty alerting.
• App configuration and common auth-failure troubleshooting.
• Good verbal and written English communication for shift handover and stakeholder updates.

MUST HAVE

• Good to have: Citrix DaaS (Cloud) or CVAD (on‑prem/hybrid) administration - VDA lifecycle.
• Good to have: Citrix Director and Monitor dashboards - proactive fault identification and triage.
• Good to have: Understanding of HDX/ICA protocol.
• Exposure to any ITSM‑adjacent tooling: PagerDut...