**Meet the Team**
Cisco Meraki and Cisco Enterprise Switching empower customers to run critical networks with cloud-managed and cloud-enabled switching. The Cloud Switching BE Escalation role is part of Catalyst Engineering's CEAD organization, collaborating across Support, Product Management, and Engineering to resolve impactful technical issues. Our CEAD Cloud Switching BE Escalation team tackles high-visibility customer critical issues, adoption and deployment risks, and recurring product-quality signals to improve flagship switching products and cloud-management workflows. This dynamic, multi-functional team is passionate about protecting and improving the customer experience for Catalyst and Meraki switching!

**Your Impact**

+ Own technical reviews of complex Catalyst, IOS-XE, Meraki switching, and cloud-management issues from Support, escalations, or bug reports.
+ Drive issues from unclear symptoms to clear problem statements, impact assessments, and acti...