As a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers and implementation teams to ensure the delivery of world‑class SAS services.

Drawing on your advanced technical expertise you will provide leadership guidance and hands‑on support throughout customer engagements—from initial implementation and configuration through to production release and operational deployment. Working alongside a SAS Cloud Customer Success Manager you will help navigate technical challenges and establish performance metrics that align with customer success criteria. Your contributions to documentation automation and knowledge sharing will empower global teams to respond swiftly and effectively to operational incidents.

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