Role Summary

The Club Lounge Attendant at InterContinental Dubai Marina Hotel & Residences will play a key role in delivering an exceptional guest experience in one of Dubai's premier five-star properties. This position focuses on providing personalized, high-quality service to Club InterContinental guests, ensuring that every interaction reflects the brand's luxury standards and commitment to excellence.

What You'll Do

• Provide a warm, professional welcome to all Club InterContinental guests
• Serve food and beverages during breakfast, afternoon tea and evening cocktails in line with IHG service standards
• Maintain cleanliness, presentation and ambiance of the Club Lounge at all times
• Anticipate guest needs and offer tailored assistance and recommendations
• Handle guest requests, feedback and complaints professionally, escalating when required
• Coordinate with Front Office, Housekeeping and Food & Beverage team...