The Position

To assist to oversee and direct all aspects of the Sofitel Club lounge functions to achieve the highest possible guest satisfaction to current and future VIPs.

KEY ROLES & RESPONSIBILITIES

• Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
• Manage and supervise the lounge during operating hours
• Liaise with kitchen on food selection for Breakfast High Tea and Cocktail Hour
• Meet and greet all guests personally
• Oversee maintenance of efficient repeat guest history system
• Promote Inter-Hotel sales and in-house facilities
  • Perform such functions to include but not be limited to:
  • Prepare Sofitel Club guest welcome letters
  • Monitor guest comment cards and feedback
• Attend to special requests by guests
• ...