Cluster Groups & Events Executive - Four Points by Sheraton, Dubai

Job Category: Sales & Marketing

Location: Four Points by Sheraton, Sheikh Zayed Road, Dubai, United Arab Emirates

Schedule: Full-Time

Position: Type Non-Management

Responsibilities

• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
• Use sales techniques that maximise revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• Determine and give complementaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
• Promote awareness of brand image internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Process all reservation requests, changes, and cancellations received by phone, fax, or ...