A Cluster Manager in the gold and diamond industry is a senior‑level retail role responsible for the operational and financial success of multiple jewellery retail outlets (typically 5 10 stores) within a specific geographic area.

Responsibilities

• Sales & Profitability: Driving revenue, tracking KPIs, footfall, conversion, ASP, and optimizing profit margins across all assigned stores.
• Operational Control: Monitoring SOP compliance, inventory accuracy, visual merchandising standards, and stock security.
• Team Leadership: Mentoring store managers, conducting appraisals, and driving product training on jewelry, gold, and diamonds.
• Strategic Planning: Analyzing market trends, competitor activity, and identifying expansion opportunities; ensuring store and individual targets achievement and exceed the same; generating and monitoring performance reports; implementing strategies to excel; leading the store team and ensuring policy complianc...