We are seeking a proactive and detail-oriented Cluster Reservations Manager to join our Auckland CBD Hub. This role is pivotal in managing our reservations operations and ensuring a seamless guest experience. The ideal candidate will be highly organised, people-focused, and eager to contribute to a dynamic and productive workplace culture.

This role will be responsible for the Sofitel Auckland Viaduct Harbour, SO/Auckland, TRIBE Auckland Fort Street and JO&JOE Auckland reservations functions. A strong and adaptable leader will thrive in this role as they curate tailored guest experiences whilst seamlessly incorporating our different brand storytelling.

Key duties include:

• Maintain PMS/GDS systems and any other online RES systems
• Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunity
• Supervision, sup...