Reporting to the Director of Revenue Management responsibilities and essential job functions include but are not limited to the following:
Main Duties - To manage the reservations operations including the communication Center ensuring the hotel standards and procedures are fully known and followed.
- To ensure a proper teamwork and supervise the reservation and telephone operator section at all times.
- To ensure all incoming and outgoing room reservation request are attended and handled as per the hotel standards and procedures.
- To attract guest and to enhance their loyalty providing a distinctive service through communication and sales skills in order to improve the hotels image and to increase revenue.
- To recognize potential clients and to transmit information to the sales Department.
- To recognize VIP guests and to apply the concerned policies.
- To maintain a good commercial relationship with all the booke...