Typical Day in Role

• Administer and maintain the ServiceNow® CMDB and Discovery modules.
• Oversee data quality for hardware and software assets, ensuring accurate lifecycle, ownership, and relationship information.
• Conduct configuration audits and work with Technical Service Owners to remediate discrepancies and improve processes.
• Build and maintain CI relationships by collaborating with SMEs and Service Owners.
• Support the creation and maintenance of Configuration Management Plans.
• Work with Change Management to identify CI impacts resulting from planned changes.
• Lead or assist with CMDB data analysis, monitoring, and reporting.

Skills

Servicenow, Cmdb, Configuration management, Itsm

Additional Skills & Qualifications

• Nice-to-Have Skills - Hands‑on experience with SQL, Python, or Power BI for data analysis and automation.
• Knowledge of ServiceNow D...