Position Overview
Responsibilities:
Travel to customer sites to install, troubleshoot, repair and maintain CNC machine tool equipment and controls
Identify areas for performance improvement on equipment; perform and promote preventative maintenance on customer machine tool equipment
Detect and resolve issues with electrical and mechanical components
Utilize machine tool manuals, technical documents, and internal and vendor resources to research machine issues
Effectively communicate machine issues, status of install or status of machine repair to customer; ensure proper documentation is completed and submitted to office and customer
Exhibit ownership of customer related problems and coordinate with appropriate departments when necessary for resolution of problems to ensure customer service satisfaction
Participate in meetings, seminars, and training sessions to stay apprised of new developments in the field
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