Overview

Support Robot / Automation Sales

Responsibilities

• Demonstrate/assist in demonstration of CNC machine, peripheral equipment and software.


• Perform/test trials and produce sample CNC cuts, including creation of CAD drawings, as needed.


• Coordinate with customers for CNC machine installations.


• Install/assist in the installation & commissioning of CNC machine and peripheral equipment.


• Provide after-sales support to customers.


• Conduct follow-up visits after commissioning to ensure proper operation and assist customer during the learning period; help customer end-user with concerns and questions.


• Coordinate with Service Department for repair and other maintenance needs of customers.


• Provide technical support on CNC software and related software.


• Provide technical support to Sales staff as needed.
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