This is a hands-on leadership role requiring extensive CNC machine knowledge, strong technical expertise, and the ability to manage and develop a team of highly skilled service technicians

Key Responsibilities

• Lead, manage, and motivate a team of field service technicians to achieve service excellence.
• Oversee the installation, commissioning, servicing, preventative maintenance, and repair of CNC machinery.
• Provide advanced technical support and troubleshooting for mechanical, electrical, and electronic CNC machine faults.
• Ensure prompt response to customer breakdowns while maintaining high levels of customer satisfaction.
• Develop and maintain preventative maintenance programmes to minimise machine downtime.
• Manage service schedules, technician workloads, and resource planning to optimise efficiency.
• Build and maintain strong customer relationships through exceptional after-sales service and t...