Enhance service delivery as the Operations Manager for CNIB SmartLife in Toronto's Bayview Hub. This leadership role focuses on operational oversight and improving client experiences with assistive technology.
As the CNIB SmartLife Manager, your responsibilities include operational management and staff supervision, ensuring resources are effectively utilized to serve clients. You will navigate complex client inquiries and work closely with various teams to facilitate effective service delivery, contributing to the mission of supporting individuals with sight loss.
Key Responsibilities:
• Manage daily operations of the SmartLife Centre
• Lead and develop staff and volunteer teams
• Address client inquiries and service escalations
• Collaborate with internal teams for operational consistency
• Ensure assistive technology services meet quality standards
Requirements:
• 3–5 years of experience in relevant environments
• Strong leadership capabilities and probl...