Elevate enterprise efficiency as a Deskside Support Field Engineer at Cognizant in Burnaby, BC. Your expertise in support and troubleshooting will enhance employee experiences across the organization.
This hybrid role requires 7-8 years of IT support experience, focusing on both hardware and software issues in Windows and Mac environments. You'll diagnose network connectivity problems and manage user accounts through Active Directory. Collaborate actively with teams to improve end-user computing capabilities while delivering exceptional service.
Key Responsibilities:
• Provide support for desktops, laptops, and mobile devices
• Diagnose network issues and escalate complex cases
• Perform installations and upgrades on Windows and Mac
• Manage software deployment using SCCM or Intune
• Maintain documentation in ITSM platforms like ServiceNow
Requirements:
• 7-8 years of hands-on IT support experience
• Strong knowledge of Windows, Mac OS, and networks
• E...