Customer Service & Documentation Specialist

Colombia

We are looking for a dedicated and detail-oriented Customer Service & Documentation Specialist to join our team at PIL Colombia in Bogota . This person will serve as the primary point of contact for customers to handle contracts, give shipping documentation support, ensure the accurate and timely issuance of shipping documents while maintaining high standards of customer service. The successful candidate will play a crucial role in driving revenue growth by acquiring new customers, maintaining existing relationships, and expanding the company’s market share in the shipping and logistics industry.

Key Responsibilities

• Download and treat daily booking requests, to be sent to customers within the next period.
• Handle all customers’ demands to ensure all requests are promptly attended.
• System accuracy: Ensure routes, weight, POL/PODs, commodities...