What You'll Do

Designated to Client/Agency lists, the main purpose of the role is to call as many clients to effectively collect, within the specified timeframes, any outstanding arrears. The Cash Collection Specialist must ensure that all actions are followed up and reported in the database. If any queries or disputes are raised that cannot be dealt with quickly and positively, the specialist will report this information to relevant colleagues and departments for quick resolution or refer to the Manager for support.

• Maximize cash collections for clients and collect to the targets set for your scope of customers/agencies as well as Export Clients/Agencies.
• Reduce DSO and the number of disputes.
• Reduce the AR over 60 days.
• Manage and resolve disputes in cooperation with the Sales and Administration & Billing Teams.
• Daily exchanges with the Sales teams and the Customers.
• Work through daily call lists in a timely mann...