This position oversees a team responsible for recovering outstanding debts from individuals and/or businesses on behalf of a client/s. The Collection Manager manages and guides collection supervisors and agents, ensuring compliance with enterprise and regulatory directives while striving to meet collection goals. The Collection Manager reports to the department Director.

• Ensure appropriate staffing levels are maintained through scheduling and recruiting
  • Interview potential candidates
  • Propose changes of staffing levels to senior management
  • Propose incentive programs to senior management
• Identify training needs by completing and reviewing QA audits
  • Provide training and coaching geared to improving performance and audit results
• Create and maintain department training material
• Manage vacation schedules to minimize impacts to productivity
• Closely manage a team of Deb...