Enhance collections efficiency as a Collections Account Manager at Ritchie Bros., specializing in the management of outstanding balances across platforms. Drive resolutions while improving processes actively.
This position focuses on early-stage collections for mainly commercial accounts but may involve consumer accounts too. You will engage with customers, identify improvements in operations, and solve issues related to defaults. Expertise in negotiation and communication is crucial for success in this role.
Key Responsibilities:
• Manage early collections efforts effectively
• Prioritize account collections within the team
• Recommend operational improvements and identify gaps
• Negotiate payment plans and defaults with customers
• Report collection progress quantitatively and qualitatively
Requirements:
• 5 years of relevant collections experience
• Strong communication and problem-solving abilities
• Self-motivated with a proactive approach
• Exc...